Getting your order
safely to you

Last updated 21 September 2026

Digital templates

Digital items are editable Canva templates. Nothing physical is shipped. After your payment is confirmed, your template links appear on the order confirmation screen and are emailed to the address you provided, normally within a few minutes and always within 24 hours.

If your links have not arrived within 24 hours, check your spam or junk folder first, then contact us at hello@deardelilah.app and we will resend them straight away.

Before you buy, please make sure you are happy with the design as shown. The preview images on each product page show the template exactly as supplied. You will need a free Canva account to open and edit your template.

Printed stationery

Printed orders are made to order. Once you have ordered, we prepare a personalised digital proof and send it to you for approval, normally within two business days. Printing does not begin until you have approved that proof, so please check names, dates, spelling, and punctuation carefully.

Production and delivery times

• Proof preparation: up to 2 business days from order.
• Printing and finishing: 5 to 10 business days from proof approval, depending on the finishes you have chosen.
• Delivery within Australia: 2 to 7 business days after dispatch.
• International delivery: 7 to 21 business days after dispatch, depending on destination and customs.

These are estimates, not guarantees. Delays in approving your proof will move the timeline accordingly. If you are working to a tight deadline, tell us before you order and we will confirm whether we can meet it.

Shipping costs

Shipping is calculated at checkout based on your delivery address. All prices on this site are in Australian dollars. Orders are shipped with tracking, and your tracking number is emailed to you when your parcel is dispatched.

International orders may attract import duties, taxes, or customs charges on arrival. These are set by the destination country, are not included in your order total, and are your responsibility as the recipient.

Incorrect addresses

Please check your delivery address carefully at checkout. We are not able to redirect a parcel once it has been dispatched, and we cannot take responsibility for orders delivered to an address entered incorrectly. If a parcel is returned to us undelivered, we can resend it once you have paid the return postage.

Returns on printed items

Printed stationery is personalised and made to order, so it cannot be resold. For that reason we do not accept returns or offer refunds on printed items for change of mind, including errors in details that were present in a proof you approved.

This is why the proof stage matters. Take your time with it, and ask someone else to read it too.

If something is wrong with your order

We will always put right work that is genuinely faulty. Contact us within 14 days of receiving your order at hello@deardelilah.app with your order email and photographs of the problem. This covers:

• Printing defects, smudging, or misaligned trimming.
• Items damaged in transit.
• Stationery that does not match the proof you approved.
• The wrong item or quantity being sent.
• A digital template that does not open, is corrupted, or is materially different from what was described.

Depending on the problem, we will reprint the affected items, replace them, or refund you. We may ask you to return faulty printed goods to us, and we will cover the cost of that return.

Your rights under Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded.

For major failures, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have the problem fixed within a reasonable time, and if that is not done, to a refund.

These rights apply to digital templates as well as printed goods. Our policy on change of mind above is separate from these guarantees and does not limit them. Australian businesses are not required to refund a change of mind, but they cannot refuse a remedy where a consumer guarantee has not been met.

You can read more about your rights at the ACCC website.

Cancelling an order

Digital orders cannot be cancelled once the template links have been issued. Printed orders can be cancelled for a full refund at any point before you approve your proof. After proof approval, printing has begun and the order can no longer be cancelled.

Contact

Questions about a delivery, a proof, or a problem with your order are best sent to hello@deardelilah.app, or through our contact form. We reply to every message personally, usually within two business days.